
Updates on heating oil delivery guidelines

There are some changes in the way suppliers will now deliver.
Our suppliers want to keep their staff and customers safe. To do this, there will be changes in the way our suppliers deliver heating oil. To make sure new government guidelines are adhered to and to help reduce Coronavirus impacting heating oil deliveries, important safety steps have been put in place.

Drivers will have no contact with customers

Deliveries may not get printed proof of delivery
Some suppliers may have provided customers with printed proof of delivery in the past. To reduce the chances of contact, our suppliers will not be posting a printed proof of delivery through letterboxes. A digital proof of delivery can be requested via our customer service enquiry form. Suppliers will also not be requesting signatures for deliveries.

Through house deliveries maybe suspended
To protect both delivery drivers and customers, some in house deliveries may be suspended. This is to make sure our suppliers do not come in contact with customers or their household items.
How to contact us
As many of our staff and suppliers staff are adjusting to working from home, we will be restricting our phone service to prioritise our vulnerable customers and those who are unable to order online. This means we will not be handling routine general enquiries by phone. If you do need to contact us to enquire about an outstanding order, please do so via our online enquiry form and we will respond as soon as possible.
Good to Know
New to Heating Oil
How do Buying Weekends work?
Every day, we group qualifying orders in the same postcode district to help our customers save more on their heating oil.
Over Buying Weekends these orders are grouped across Friday, Saturday AND Sunday, giving you an even better chance of receiving a Group Saving.
Best Price Promise
Read more
Group Savings
Save more with Group Savings
Typically, when you buy more than 2,000 litres of heating oil, you will pay a lower price per litre than if you were buying 500 litres.
This is because it is cheaper for Suppliers to deliver one large ‘bulk’ order to one area, than it is for them to deliver several smaller orders in different areas.